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Reservation, Cancellation & Refund Policy

Reservation Policy

  • Check-In time is 1300 hrs and Check-Out Time is 1130 hrs.
  • If our Check-In / Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
  • Cancellation or Alteration in bookings is entertained. But prior information is required at least a week before your Check-In date. Kindly also refer our Reservation / Cancellation or Amendment Policy.
  • Please carry a valid government issued photo identity and address proof with you for Check-In procedure. PAN Card is not accepted as a valid Identity Card. All travellers of the group must have their individual identity cards. Non School going infants do not need any identification.
  • The Credit / Debit Card Holder may not be one the travelers, if you have booked with us using any one of the later.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
  • We may charge compulsory gala dinner supplement on Christmas / New Year’s event or other festive periods. The needs to be cleared seperately.
  • Breakfast timings are 7:30 – 10:30 am henceforth all requests will be chargeable.

Cancellation Policy

  • Cancellations made 21 or more days before checkin date will be free.
  • Cancellations made more than 15 days in advance but less than 14 days will incur a cancellation charge of 25% of the total amount.
  • No shows and cancellations made 0 to 3 days in advance will incur 100% charge of the booking for one night.
  • In case of a full refund on cancellation, there will be a deduction of approximately 5.0% as payment processing charges.

Note : Above are the cancellation rules but we will put our best possible efforts to waive / minimize the cancellation charges.

Ammendment Policy

  • Amendments will be treated as cancellation if done less than 7 days before arrival date. 
  • The rate difference between the original resrvation value & the amended value will have to be paid in full in advance.
  • Any refund will take at least 15 days to process.